Delayed voicemail and fax emails

Incident Report for SureTel

Resolved

We have varied mail is flowing to barracuda devices again. This issue is now resolved. We apologize for any inconvenience.
Posted Oct 09, 2017 - 21:12 PDT

Identified

We have isolated the issue to users using Barracuda SPAM filters. It appears some of our voicemail emails have been getting marked as SPAM and barracuda has blacklisted us. We are working with Barracuda to get this resolved and hope to have those messages flowing normally again very soon.
Posted Oct 09, 2017 - 16:17 PDT

Investigating

We are investigating reports of delayed emails coming from our system. This appears to impact both faxes and voicemail's.
Posted Oct 09, 2017 - 15:39 PDT