Core SureTel services down

Incident Report for SureTel

Resolved

Incident has been resolved. We've identified the source of the issue this morning and implemented changes to fully remediate it.

Posted Oct 29, 2024 - 11:43 PDT

Monitoring

We have restored services and users should be able to operate as normal again. We will continue to monitor the system further.

Posted Oct 29, 2024 - 08:55 PDT

Update

Our teams are still diligently working on fixing the core services to restore them as quickly as we can.

Posted Oct 29, 2024 - 08:31 PDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 29, 2024 - 07:11 PDT

Update

Our teams are still working hard at resolving the core services that were affected. We will provide another update within the hour.

Posted Oct 29, 2024 - 06:16 PDT

Identified

Several key services were affected by routine maintenance last night. We are working in restoring these services now.

Posted Oct 29, 2024 - 05:29 PDT

Investigating

We are currently investigating the issue with the phone services being down and the web portal unreachable.

Posted Oct 29, 2024 - 05:16 PDT

This incident affected: SureTel - Web Portal and SureTel - SIP.