IVR (auto attendant) options are not routing

Incident Report for SureTel

Resolved

This incident has been resolved.

Posted Jul 16, 2021 - 08:17 PDT

Monitoring

We've applied a fix to the dial options in the IVRs (auto attendants) and are currently monitoring to ensure it is working correctly.

Posted Jul 16, 2021 - 07:30 PDT

Investigating

We have found an issue with the IVR (auto attendant) options not routing when selected. We are currently investigating the issue.

Posted Jul 16, 2021 - 06:24 PDT

This incident affected: SureTel - SIP.