Intermittent call quality issues

Incident Report for SureTel

Resolved

We have been monitoring all day the issue is resolved. We apologize for the inconvenience.

Posted Oct 08, 2018 - 21:32 PDT

Identified

We have isolated the issue with one of our downstream providers. They are working on a fix. For now we are working to route around the issue.

Posted Oct 08, 2018 - 08:10 PDT

Investigating

We are investigating reports of call quality issues. You may hear robotic sounding voices. We will provide an update soon.

Posted Oct 08, 2018 - 07:42 PDT

This incident affected: SureTel - SIP.